Service Statement

Delivery Policy:
We strive to deliver our sub 5 minute highlight films within a two-week timeframe, and our full highlight/feature/documentary films within four weeks, counting from the date of the event. The client acknowledges that this timeline is contingent upon the completion of the full preproduction checklist, as provided by our company. Failure to complete the preproduction checklist may result in a delay in the delivery of the final product.

Add ons:
Additional Videographer: Enhance your coverage with an extra videographer. Pricing varies from $350 to $550 based on the package.
Additional Hours of Coverage: Extend your event's capture time with extra hours for $150 per hour.
Custom Drone Operations: Elevate your video with stunning aerial shots for $400.
Live Streaming (Coming Soon): Stay tuned for the exciting addition of live streaming services to share your event in real-time.

Cancellation Due to Acts of God or Situations Outside of Our Control:
In the unfortunate event of a cancellation due to acts of God, such as storms, natural disasters, unforeseen illness, accidents, or any other circumstances beyond our control, all monies paid by the client will be refunded. For weddings booked during hurricane season, the client agrees to make reasonable efforts to reschedule the event and keep our film company informed. If a mutually agreeable date for rescheduling is not available, a full refund of all payments made will be issued to the client.

Pricing Variation:
Please be advised that prices may vary based on the specific services requested by the client. Any additional or specialized services beyond the standard packages offered may incur additional charges. We will provide clear communication and agreement on pricing before proceeding with any additional services. At Sun Kissed Films, we strive to provide transparent pricing for all our videography packages. However, it's important to note that the final cost of your chosen package may vary based on a few factors. One of these factors includes the addition of extra services or unique requirements that might arise during the planning process. These could be tailored editing requests, additional shooting locations, or extended hours of coverage to capture all your special moments. We understand that every event is unique, and we're dedicated to accommodating your individual needs to create a truly personalized videography experience.

Special Conditions and Expenses:
Our commitment to delivering exceptional videography extends beyond the camera lens. Sometimes, special conditions may arise that could impact the final cost of your selected package. This could encompass foreseeable or unforeseeable expenses associated with your event. For instance, if your event requires us to travel to a distant location, travel expenses such as transportation, accommodation, and meals might apply. Similarly, if the venue has specific requirements or incurs parking fees, these costs might be factored into the overall pricing. Rest assured, any such additional expenses will be discussed and agreed upon with you well in advance, ensuring transparency and no surprises.

Footage Selection and Release:
The client understands that the footage shared with them will only include clips that are deemed artistically acceptable for release by our company. We reserve the right to exercise professional judgment in the selection of footage to be included in the final product, ensuring the highest quality and adherence to our artistic standards.

Raw Footage Delivery:
When added tp a package, raw footage will be provided to the client after undergoing transcoding to an H.264 format. This transcoding process ensures that the client can view the footage with a closer representation of colors. It is important to note that during the recording of the event, we may capture footage in BT.2020 color space, which is a color standard that may not be accurately represented when viewed on regular monitors and devices. The delivered raw footage may also feature a log curve, resulting in a flatter appearance with less contrast.

Liability Insurance and Safety Standards:
As a responsible and professional film company, we prioritize the safety and well-being of our clients and crew. We carry comprehensive liability insurance coverage to provide an added layer of protection in the unlikely event of any unforeseen incidents. Our commitment to safety extends to adhering to strict safety standards throughout the filming process, ensuring a secure environment for everyone involved. You can have peace of mind knowing that we take every precaution to create a safe and enjoyable experience while capturing your special moments.

Guest Cooperation and Filming Etiquette:
We kindly request the cooperation of all guests in maintaining a smooth and uninterrupted filming process. While we strive to capture every significant moment of your event, we cannot be held liable for any footage that may be missed or obstructed due to guests interfering or impeding the filming process. Therefore, we kindly ask our clients to inform their guests to refrain from obstructing the view or interfering with the professional filming team. We recommend suggesting to guests that they fully immerse themselves at the moment and refrain from recording on their phones, allowing our team to capture the event seamlessly. By ensuring a respectful and considerate environment, we can create the best possible outcome for your wedding film.

Equipment Malfunction and Refund Policy:
We strive to provide reliable and top-quality equipment to ensure smooth and uninterrupted filming coverage of your event. However, in the unlikely event of equipment malfunction, we are open to discussing a prorated refund based on the percentage of activity lost. It is important to note that our multi-camera setup is designed to safeguard against content loss by having multiple cameras actively capturing the event. In scenarios where one camera fails during a specific segment, coverage will not be compromised as the other cameras will bridge the gap. Therefore, no refund will be considered in such situations. However, if multiple equipment malfunctions occur, resulting in a significant portion of the content being lost, a potential refund of the percentage lost can be discussed in good faith. We are committed to finding a fair resolution and ensuring your satisfaction with our services.

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Absum Pykno LLC serves as the umbrella company for MCL Pictures and Sun Kissed Films. All invoices for our services will be issued by Absum Pykno LLC. Payments can be made by cash or check, and the client agrees to pay any applicable local sales tax as indicated on the invoice. It is the client's responsibility to ensure that the provided address for delivery and correspondence is accurate to avoid any potential delays or issues. For international deliveries of hard drives containing raw footage, additional taxes or customs duties may apply. The client acknowledges and agrees to be responsible for any such additional taxes or fees imposed by the receiving country. As these fees and regulations may vary and are beyond our control, the client understands that they are responsible for complying with any relevant customs regulations and covering any additional costs associated with international deliveries. Please note that it is important for the client to be aware of any specific fees or taxes imposed by the receiving country that are unknown to us, and they agree to assume responsibility for these additional charges.

**Updated 8/21/2024** by Adrian Domenech